TRANSFORM911Research Corner


Research Corner

The Research Corner features video presentations by experts and researchers on emergency response, 911 systems, and other related work. Interested in having your work featured here? Email us at

How do 911 call-takers’ decisions affect emergency response?

Jessica Gillooly, PhD, Assistant Professor of Sociology & Criminal Justice at Suffolk University, discusses her paper: “‘911, Is This an Emergency?'”: How 911 Call-Takers Extract, Interpret, and Classify Caller Information.”

Paper available at:

How do public incidents of police violence against Black individuals affect rates of 911 calls and crime reporting in Black communities?

Andrew Papachristos, PhD, Professor of Sociology at Northwestern University and Director of the Northwestern Neighborhood & Network Initiative, discusses a paper by Matthew Desmond, Andrew V. Papachristos, and David S. Kirk: “Police Violence and Citizen Crime Reporting in the Black Community.”

Paper available at:

How could emergency response be made more effective, sustainable, and affordable by creating community facilities where people could get the assistance and services they need, even before a crisis happens?

Rafik Nader Wahbi, MPH, PhD student at UCLA Department of Community Health Sciences, discusses a paper by Rafik Nader Wahbi, Sterling Johnson, and Leo Beletsky titled “From Crisis Response to Harm Prevention: The Role of Integrated Service Facilities.”

Paper available at:

How can police reduce harms during interactions with people experiencing mental illness?

Amy C. Watson, PhD, is a professor in the Helen Bader School of Social Welfare, University of Wisconsin–Milwaukee. Jennifer Wood, PhD, is a professor of Criminal Justice in the Temple University College of Liberal Arts.

In this video, they discuss a paper by Amy Watson, Linda Owens, Jennifer Wood, and Michael Compton: “‘The Impact of Crisis Intervention Team Response, Dispatch Coding, and Location on the Outcomes of Police Encounters with Individuals with Mental Illnesses in Chicago.”

Paper available at:

How does the information police officers receive from dispatchers affect their on-the-ground responses?

Paul L. Taylor, PhD, Assistant Professor of Criminal Justice at University of Colorado Denver, discusses his paper “Dispatch Priming and the Police Decision to Use Deadly Force.”

Paper available at:

How can we measure whether race affects how police officers use force in civilian encounters?

Mark Hoekstra, PhD, Professor of Economics at Texas A&M University, and CarlyWill Sloan, PhD, Assistant Professor of Economic Sciences at Claremont Graduate University, discuss their paper, “Does Race Matter for Police Use of Force? Evidence from 911 Calls.”

Paper available at:

Dr. Cynthia Lum, Professor of Criminology, Law and Society and director of George Mason University’s Center for Evidence-Based Crime discusses her paper Perspectives on Policing: Cynthia Lum.

Paper available at:


Dr. Taleed El-Sabawi, JD,PhD and Jennifer J. Carroll, PhD, MPH, discuss their paper A Model for Defunding: An Evidence-Based Statute for Behavioral Health Crisis Response

Paper available at:…


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