TRANSFORM911Implementation Case Studies


Implementation Case Studies


These case studies were collected through collaboration and conversation with each jurisdiction by Kate Reed (Project Manager, Behavioral Health Division, The Council of State Governments Justice Center), Monika Witt (Policy Manager, National Council for Mental Wellbeing), and Jennifer Bierhoff (Lead Quality Improvement Specialist, Philadelphia Department of Behavioral Health and Intellectual disAbility Services, Behavioral Health and Justice Division) from 2020 to 2021.

At the time of data collection, Kate and Jennifer worked for the Department of Behavioral Health and Intellectual disAbility Services Behavioral Health and Justice Division (BHJD), and Monika worked for the Office of Criminal Justice, all for the City of Philadelphia.

The information published here was accurate at the time of data collection, but these programs are ongoing and may have changed. Published in collaboration with Transform911 and with design support from Natalie Warren (Research Manager, UChicago Health Lab).

Photo of downtown Austin with view of Capitol building taken from South Congress Bridge. By Mitchell Kmetz on Unsplash.

Austin, TX: Mobile Crisis Outreach Team (MCOT)

  • City: Austin TX (Expanded Mobile Crisis Outreach Team- EMCOT, MCOT-Mobile Crisis)
  • Population Size: 978,908
  • Jurisdiction Size: 297.9 sq miles

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Bernalillo County, New Mexico: Mobile Crisis Teams

  • City: Bernalillo County, NM (includes Albuquerque)
  • Population Size: 679,121
  • Jurisdiction Size: 1,160.83 sq miles

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Aerial photo of downtown Chicago taken from the south

Chicago, Illinois – Crisis Assistance Response and Engagement (CARE)

  • City: Chicago, Illinois
  • Population Size: 2,693,976
  • Jurisdiction Size: 227.62 sq miles

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Denver, Colorado – Support Team Assisted Response (STAR)

  • City: Denver, Colorado
  • Population Size: 727,211
  • Jurisdiction Size: 154.9 sq miles

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Photo of Los Angeles with houses and palm trees in the foreground and mountains in the background. By Juan Carlos Becerra on Unsplash.

Los Angeles, California: Mental Evaluation Unit (MEU)

  • City: Los Angeles, CA
  • Population Size: 3,979,576
  • Jurisdiction Size: 488.67 square miles

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Aerial photo of Manhattan by Rafael Leao on Unsplash.

New York City, New York: Behavioral Health Emergency Assistance Response Division (B-HEARD)

  • City: NYC (B-HEARD) – Pilot began June 2021
  • Population Size: 8,804,190 (entire city, not pilot)
  • Jurisdiction Size: 302.64 sq miles (entire city, not pilot)

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Photo of Salt Lake City with mountains in the background. By Brent Pace on Unsplash.

Salt Lake City, Utah: Community Connection Team (CCT)

  • City: Salt Lake City, Utah
  • Population Size: 200,567
  • Jurisdiction Size: 111.11 sq miles

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Photo of the Painted Ladies houses with downtown San Francisco in the background. Photo by Joshua Sortino on Unsplash.

San Francisco, California: Street Crisis Response Team (SCRT)

  • City: San Francisco, CA
  • Population Size: 881,549
  • Jurisdiction Size: 46.87 sq miles

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Photo of Gateway Arch and St Louis buildings. By Brittney Butler on Unsplash.

St. Louis, Missouri: Crisis Response Unit (CRU)

  • City: St. Louis, Missouri (CRU)
  • Population Size: 300,576
  • Jurisdiction Size: 61.91 sq miles

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Photo of Tucson with shrubs in the foreground and mountains in the background. By Manny Pacheco on Unsplash.

Tucson, Arizona: Crisis Response Teams

  • City: Tucson, Arizona
  • Population Size: 548,073
  • Jurisdiction Size: 226.71 sq miles

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