Transform911 Crash Course
Not sure where to start learning about the 911 system? Transform911 is creating a brief collection of videos to serve as an introduction to 911, a primer on its history, and an overview of the challenges we hope to address. More videos coming soon!
911 History
Katrina Feldkamp, JD, Staff Attorney at Bronx Legal Services, and Rebecca Neusteter, PhD, Executive Director of the University of Chicago Health Lab, discuss the history of the 911 system in the United States.
See also their article “The Little Known, Racist History of the 911 Emergency Call System”: https://inthesetimes.com/article/911-emergency-service-racist-history-civil-rights
International: West Midlands Thrive Assessment
The West Midlands Police, whose jurisdiction includes several counties of England around Birmingham, use a framework called THRIVE to assess emergencies and put public health and safety first. Chief Superintendent Richard Fisher explains how this framework and other tools, including live chat and a chatbot for non-emergency calls for service (“digital deflection”), contribute to a more effective emergency response service.