TRANSFORM911Resource Hub


Resource Hub

As 911 initiatives and research are growing and changing, so is this Resource Hub. If you’re aware of a resource that is missing, have questions, or would like to offer any corrections, please contact us at with a link to information about the resource. Please also contact us if you discover a resource URL or link that no longer works.

911 Initiatives Map
This 911 Initiatives Map includes pins for media reports highlighting several types of initiatives across the country that are designed to transform 911. The pin color relates to what aspects of 911 transformation are the focus, like all other coding in the library the topics include: 911 History; 911 Hotline Alternatives (311/211/988/etc. and text lines); Alternative First Responders; ECC (Emergency Communications Center) Operations; Data, Research, and KPIs (Key Performance Indicators); Governance; and 911 Professional Career and Supports. Clicking on pins will reveal information about the initiative and a link to learn more. Users can select any or all of the 911 initiative topics to display. Some initiatives fall into multiple topic categories. In addition to the topics, each initiative includes coded tags, which are displayed in the initiative description pop-up window. You can interact with the map by filtering on certain topics, or by clicking directly on pins. In addition to the 911 initiatives, the map can display county boundaries within state lines as a layer.

Zoom into the map to explore the areas of interest to you.

Click here to download initiatives details.

Appreciating the complexity of the 911 system in the US is key to understanding how the 911 and its related initiatives work.

The boundaries of the Public Safety Answering Points (PSAPs) on this additional map demonstrate the complex nature of how 911 is structured in the US. Zoom in to see the PSAP boundaries, along with their related cities, counties, and states. This PSAP map has been simplified to easily render and manipulate. To see these boundaries in greater detail, click here. (This map has been developed by GeoPlatform and is open data.) PSAPs are continually changing. At the time that this map was developed, nationwide there were a total of 5,597 PSAPs.

As 911 initiatives in the field are growing, so too is this map. If you’re aware of an initiative that is missing, have questions, or would like to offer any corrections, please contact us at with a link to information about the initiative. Future iterations of this map will contain additional search features and the ability to download the file to examine or analyze the data in full. Check the site regularly for updates.

Download Initiative Details

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Related Empirical Research

Adapted from Neusteter et al. (2020). Understanding Police Enforcement: A Multicity 911 Analysis. This database is a non-comprehensive overview of evaluative research around 911 issues and innovations. You may filter the entries by topic or tag. Some resources may require a journal subscription or library membership to access.

Other Resources

This database includes action toolkits, popular articles, policy recommendations, reports, and other materials developed by 911 researchers, practitioners, advocates, and policymakers. You may filter the entries by topic or tag. Some resources, particularly newspaper or magazine articles, may require a subscription to access.

Help us Transform911.

The Health Lab strives to improve public health, its impacts, and how it is discussed. If you identify an area of our work that you believe misses a critical perspective or employs language that needs improvement, please contact us at We welcome your feedback.