TRANSFORM911Resource Hub

Resource Hub

As 911 initiatives and research are growing and changing, so too is the Resource Hub. If you are aware of a resource that is missing, have questions, or would like to report a link that no longer works, please contact us at transform911@uchicago.edu.

Empirical Literature and Other Resources

EXPLORE WHAT’S NEW

Evaluation of Chicago's Care Pilot

The University of Chicago Health Lab recently published the results from its two-year implementation evaluation of Chicago’s Crisis Assistance Response and Engagement (CARE) Pilot Program. This implementation evaluation was designed to help Chicago policymakers identify and address operational challenges before implementing CARE at-scale throughout the city, and to lay the foundation for a subsequent outcome evaluation.

National ECC Dashboard

There is currently no information about ECCs nationally to facilitate a greater understanding and appreciation for ECC structure and governance. This dashboard is intended to bridge the gap and help practitioners, policy researchers, and analysts better understand the current landscape of ECCs in the United States. Access the ECC Governance Brief and the ECC Dashboard User Guide.

Inform988 Primer

The Inform988 Primer is intended to provide an overview of 988’s origins, explore its nationwide implementation, and to gather organizational best practices and existing “playbooks” into a central location. It is intended to be a living document, updated as the nascent 988 landscape continues to develop.

Carolina Alternative Emergency Responses Report

Stemming from Durham City Council’s inquiry into 911 calls’ insights into community needs, RTI evaluated years of 911 data from a cohort of North Carolina and South Carolina cities. This report showcases their findings and offers alternative response strategies to address community needs for these states while providing valuable insights for communities nationwide.

Featured Crisis Resources

At the heart of Transform911’s mission lies a commitment to community building and fostering connections with organizations that share our dedication to equitable emergency response. We are excited to showcase a curated selection of research and resources that align with this vision, providing valuable insights and tools that can be used to support communities in times of crisis.

Alternative Crisis Response Directory

Compiled by community volunteers, the Directory of Alternative Crisis Response Programs highlights more than 100 programs committed to supporting people in need with unarmed emergency response teams.

Civilian Crisis Mental Health Programs

Just Mental Health Canada is working to decouple police from mental health crisis response. Visit their interactive international alternative response map and learn more about their incredible work.

Archived Initiative Details

The archived maps below showcase several national 911 initiatives. Please note that some initiatives fall into multiple categories. Download the full initiative details to view information on each initiative.

These maps were sourced through GeoPlatform, an open-access, national resource that provides geospatial data for use by the public and government agencies. Access the GeoPlatform map here. Please note, this information is deprecated, with updates ending in 2017.

Download Full Initiative Details

911 History

911 Hotline Alternatives

Alternative First Responders

Call Handling Operations

Technology

Data, Research, and KPIs

Governance

PST Supports

Help us Transform911

The Health Lab strives to improve public health, its impacts, and how it is discussed. If you identify an area of our work that you believe misses a critical perspective or employs language that needs improvement, please contact us at transform911@uchicago.edu. We welcome your feedback.

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